DELIVERY & RETURNS

DELIVERY POLICY

I currently only offer delivery within the UK...sorry!

✧ All of the jewellery is made individually to order unless otherwise stated as 'In Stock' in the item description. Please allow up to 6 weeks for your order to be despatched, this allows for fabrication and hallmarking (where required) to be completed.

I always aim to have orders completed as quickly as possible but please contact me if you need something sooner and I'll do my best.

✧ In Stock items will be despatched within 2-4 working days.

✧ Busy periods and special commissions may take slightly longer.

In all cases I'll keep you updated and aim to get your order to you as quickly as possible.

Please contact me directly via info@blaemaddrell.com if you need something sooner, I will always do my best to help where I can.

✧ UK SHIPPING - You can select at the checkout to have your order despatched via Royal Mail Tracked 48 or Royal Mail Special Delivery.

I strongly suggest you opt for Special Delivery which has added insurance cover especially for more valuable items.

You'll receive a notification with tracking information when your order has been despatched.

RETURNS POLICY

✧ Requests for a refund must be made within 14 days of receiving your item. The item must be returned in it's original condition and packaging within 28 days of receiving it, along with proof of purchase.

This is excludes earrings, they cannot be returned for hygiene reasons.

✧ You will be notified once the item has been received and your refund will be processed via the original payment method.

The buyer is responsible for any return postage costs, please make sure you return items using tracked or signed for postage as I cannot issue a refund until I have safely received your item.

✧ To start a return, please contact info@blaemaddrell.com. If your return request is accepted please send your item to: Blae Maddrell, 34 Gowerton Road, Three Crosses, Swansea, SA4 3PX.

Items sent back without first requesting a return will not be accepted.

✧ Made to order rings, you are responsible for ordering the correct size so please don't just guess!

I offer in-person sizing by arrangement and ring sizers can be purchased for £2.95 here and sent Royal Mail 1st Class.

If you order a sizer at the same time as your ring I will send the sizer to you first, please then message me with your size.

Refunds on orders of an incorrect size are at my discretion and resizing will incur an additional fee.

I offer a 12 month guarantee which applies to any genuine fault. This excludes damage caused accidentally and from general wear and tear. Outside of this period a repair fee will apply.

Manufactured chains are excluded.

Postage costs are not included.

Non-returnable Items

✧ Bespoke and commissioned orders cannot be returned or refunded unless faulty.

I offer one size alteration to commission pieces as a good will gesture at my discretion within 30 days of purchase. Further alterations will incur a resizing fee.

✧ Gift cards cannot be refunded but can be used towards bespoke commissions.

✧ Sample sale items are non-refundable and non-returnable.